Unable to return to dock
Where to look: Dock placement and clear floor in front of the dock.
Robot cannot find or reach the dock — obstacles near the dock, dock too far, or starting far from the dock (manual Common Issues).
Picture
Quick answers
What is wrong?
Robot cannot find or reach the dock — obstacles near the dock, dock too far, or starting far from the dock (manual Common Issues).
What you might notice
- Robot ends cleaning away from dock
- App says cannot find dock
- Dock moved during clean
Can I fix this myself?
Often yes with careful cleaning. Difficulty: easy · about 10-15 min. If unsure or it returns after parts cleaning, use mail-in repair.
What you need
- None beyond careful handling
Do this
- Clear obstacles near the dock and leave the clearances listed in the manual (open floor in front of the dock).
- Keep the dock on a hard, flat floor against a wall; avoid soft mats that tilt the dock.
- Keep the dock away from direct sunlight or anything that may block the dock location beacon.
- If the robot is far away, place it closer to the dock and retry docking.
- Start cleans from the dock and avoid moving the dock mid-job so auto-return works.
Parts (only if cleaning fails)
- None for basic DIY
Official references
- https://cdn.awsusor0.fds.api.mi-img.com/support/manuals/Roborock_Qrevo_Edge_S5A_CE_EN_User_Manual.pdf
- https://gl-files.roborock.com/product/center/manuals/Roborock%20Qrevo%20Edge%202%20CE%20EN%20User%20Manual.vum9ib3jvy2.pdf