Roller brush / wheels tangled (power assist)
Where to look: Main roller brush and auxiliary wheels underside.
Power-assist or cleaning issues from tangled roller brush or auxiliary wheels.
Picture
Quick answers
What is wrong?
Power-assist or cleaning issues from tangled roller brush or auxiliary wheels.
What you might notice
- Brush tangled
- Power assist failure
- Pauses near dock while untangling
Can I fix this myself?
Usually yes for cleaning/clearing. Difficulty: easy · about 10-20 min. If unsure or the error returns, use mail-in repair.
What you need
- Soft cloth
- Tweezers
Do this
- Inspect roller brush and auxiliary wheels for hair/debris; clear them.
- Return to the self-cleaning base for a clean cycle if available, then retry.
- Near the dock: quiet fan + side brush may mean side-brush untangle; loud fan + main brush may mean main-brush untangle — wait for it to finish docking.
- If unresolved, request repair with a short video.
Parts (only if cleaning fails)
- None for a basic clean
Official references
- https://support.narwal.com/hc/en-us/articles/37954635721101-Vacuum-Mop-Comprehensive-Troubleshooting-Guide
- https://support.narwal.com/hc/en-us/articles/38400911110541-Robot-Troubleshooting-After-Cleaning