Mop module not rotating / dirty after wash
Where to look: Mopping module and mop pads under the robot / in base.
Mop pads stay dirty after wash, or mop module stops rotating.
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Quick answers
What is wrong?
Mop pads stay dirty after wash, or mop module stops rotating.
What you might notice
- Mops remain dirty after washing
- Mop module not rotating
- Mopping module error
Can I fix this myself?
Usually yes for cleaning/clearing. Difficulty: easy · about 10-20 min. If unsure or the error returns, use mail-in repair.
What you need
- Soft dry cloth
Do this
- Use official Narwal mop pads. Clear tangles around the mop module, reinstall, and restart.
- If pads are worn (typical life ~1–3 months) or friction is high, replace pads; try adjusting mop humidity.
- Enable Freo Mode so DirtSense can rewash when needed; or set wash frequency in the app.
- For complete no-rotation: remove/reinstall mopping module, power off/on, retry mopping. If it persists, request repair.
Parts (only if cleaning fails)
- Official Narwal mop pads
Official references
- https://support.narwal.com/hc/en-us/articles/37449232388493-Robot-Vacuum-Accessories-Comprehensive-Troubleshooting-Guide